---
title: "Contact support"
summary: "You reach support here in the help center, through the form in the Dashboard, through the MediSync Scribe app or by email to support@medisync.me. Never send patient data."
url: "https://help.medisynchealth.ai/en/contact/contact-support"
product: "Get help"
platforms: ["web","ios","android","windows"]
access: "public"
reviewed: "2026-10-26"
updated: "2026-11-11"
version: "Dashboard 2.10"
---

# Contact support

You reach support here in the help center, through the form in the Dashboard, through the MediSync Scribe app or by email to support@medisync.me. Never send patient data.

> **Warning**
> Never send patient data to support: no names, no dates of birth, no findings, no screenshots that show patient data and no recordings.

## Here in the help center

Sign in with your MediSync account. Then you write to support right here. Your name and your account's email address go to support with the message, so you do not enter them again. You receive a confirmation by email, and the reply goes to the same address.

Signed-in customers write to support directly with the form on this page: https://help.medisynchealth.ai/en/contact/contact-support

For a problem in the Dashboard or in an app, the form there is often better: it sends where you were at the time.

## In the Dashboard

1. Click **Support** at the bottom of the sidebar.
2. Describe your request in the **Message** field. The message needs at least 10 characters.
3. Click **Send**.

![The Send us a message form on the Support page with the Message field and the Send button](https://help.medisynchealth.ai/media/public/contact/support-form.en.webp)

Your name and your account's email address are sent to support with the message. You receive a confirmation by email. The reply goes to the same address.

## In the MediSync Scribe app

1. Tap **Profile**.
2. Tap **Help & Support**.
3. Describe your request in the **Message** field and tap **Send message**.

## By email

Write to [support@medisync.me](mailto:support@medisync.me). Use the email address of your MediSync account so support can find your account.

## What to include

- which product is affected: Dashboard, Scribe, Dictate or Connect,
- what you wanted to do and what happened instead,
- the exact message on screen, if there is one,
- when it happened, with the date and approximate time,
- the browser or device and the operating system.

MediSync Dictate has a problem report that collects the technical details without dictated text. [Send a problem report](https://help.medisynchealth.ai/en/dictate/send-a-problem-report) shows how to create it.

Do not report a security vulnerability here. Write to security@medisync.me instead, as described in [Security and reporting a vulnerability](https://help.medisynchealth.ai/en/privacy/security-and-vulnerabilities).