---
title: "A note for patients"
summary: "The help center and support are for practices and clinics. For questions about your treatment or your data, contact your practice."
url: "https://help.medisynchealth.ai/en/contact/note-for-patients"
product: "Get help"
access: "public"
reviewed: "2026-09-24"
updated: "2026-11-11"
version: "Dashboard 2.10"
---

# A note for patients

The help center and support are for practices and clinics. For questions about your treatment or your data, contact your practice.

This help center and our support team serve the practices and clinics that use MediSync. We cannot give you information about your treatment, your appointments or your documentation. Your practice manages that data, not MediSync.

Contact your practice or clinic directly about:

- questions about your treatment or a doctor's letter
- access to your stored data or its deletion
- whether and how a consultation is recorded

If you booked an appointment online, [Change or cancel a booked appointment](https://help.medisynchealth.ai/en/dashboard/change-cancel-appointment) explains how to change or cancel it.

Do not send us health data, medical findings or photos of documents.