---
title: "Change or cancel an appointment you booked online"
summary: "With the link in your email you cancel an appointment you booked online, ask for a different time, or accept a time the practice proposes."
url: "https://help.medisynchealth.ai/en/dashboard/change-cancel-appointment"
product: "MediSync Dashboard"
platforms: ["web"]
access: "public"
reviewed: "2026-09-24"
updated: "2026-11-11"
version: "Dashboard 2.10"
---

# Change or cancel an appointment you booked online

With the link in your email you cancel an appointment you booked online, ask for a different time, or accept a time the practice proposes.

After booking, you received an email from the practice. It contains a link to your appointment, for example **Manage appointment** or **View request**. The link opens the **Manage appointment** page. You do not need an account.

The top of the page shows the state of your appointment:

| Shown | Meaning |
| --- | --- |
| **Request pending** | The practice has not confirmed your request yet. |
| **Appointment confirmed** | The appointment is set. |
| **New time proposed** | The practice suggests a different time. |
| **Request declined** | The practice cannot offer the appointment. |
| **Appointment cancelled** | The appointment is cancelled. |

## Cancel the appointment

1. Open the link from your email.
2. Optionally enter a reason under **Reason (optional)**.
3. Click **Cancel appointment**.
4. Confirm with **Yes, cancel**.

The practice is informed. The page then shows **Appointment cancelled**. You do not receive a separate email about the cancellation.

You can cancel online only until the deadline the practice has set. The page states the deadline. Once it has passed, you see:

```text
Online cancellation is no longer possible. Please contact the practice
```

Call the practice in that case. The phone number is part of the message.

## Ask for a different time

This works for a confirmed appointment, also only until the deadline.

1. Click **Request a different time**.
2. Pick a free time.
3. Optionally write a **Message to the practice (optional)**.
4. Click **Request reschedule**.

The practice reviews your request. Until then your current appointment stays in place. You receive an email once the practice has decided.

## Accept a time the practice proposes

When the practice suggests a different time, you receive an email. Open the link and click **Accept appointment** or **Decline**. If you decline, the appointment is cancelled.

## Add the appointment to your own calendar

For a confirmed appointment, click **Add to calendar**. You get a calendar file for Outlook, Apple Calendar or Google Calendar. The confirmation email has the same file attached.

The practice may send you a reminder email before the appointment. The practice answers questions about your appointment. See [A note for patients](https://help.medisynchealth.ai/en/contact/note-for-patients).