---
title: "A feature is locked"
summary: "Your current plan does not include this feature. The notice names the plan that does. Upgrade plan takes you there."
url: "https://help.medisynchealth.ai/en/dashboard/feature-locked"
product: "MediSync Dashboard"
platforms: ["web"]
access: "public"
reviewed: "2026-09-24"
updated: "2026-11-11"
version: "Dashboard 2.10"
---

# A feature is locked

Your current plan does not include this feature. The notice names the plan that does. Upgrade plan takes you there.

```text
Available on …
```

Your current plan does not include this feature. In its place, MediSync shows the feature's name, the plan that includes it, and the **Upgrade plan** button.

## Where the notice appears

- **Whole sections**, for example **Settings › Online booking**: instead of the settings you see a panel with the feature name, the notice and **Upgrade plan**.
- **Sidebar entries**, for example **Calendar** or **Statistics**: the entry carries the plan name.
- **Buttons**, for example in the recording dialog or in the documentation: the button is grey and carries the plan name. When you hover over it, a tooltip names the plan the feature is available on.
- **Retention period**: presets above 14 days are grey and carry the plan name.

## What you can do

Click **Upgrade plan** or the locked element. The plan selection opens. There you choose the number of users, the billing interval and the plan, and pay through Stripe.

In a team, only the team admin changes the plan. If you are a member, ask your admin.

[What each plan includes](https://help.medisynchealth.ai/en/dashboard/plans) shows which feature is in which plan.

## When many features are suddenly locked

After a trial or a subscription ends, every feature that a plan includes is locked. See [When the trial ends](https://help.medisynchealth.ai/en/dashboard/trial-ends).

## When a feature is missing entirely

If a feature is missing without any notice, it is not enabled on your installation. This happens on separate installations. Contact the person who runs your installation, or [support](https://help.medisynchealth.ai/en/contact/contact-support).