---
title: "Online booking at a glance"
summary: "Patients book or request appointments on your practice's own page. You decide which appointments can be booked and whether you confirm each request."
url: "https://help.medisynchealth.ai/en/dashboard/online-booking"
product: "MediSync Dashboard"
platforms: ["web"]
features: ["booking.calendar","booking.public_page","booking.embed_widget"]
access: "public"
reviewed: "2026-09-24"
updated: "2026-11-11"
version: "Dashboard 2.10"
---

# Online booking at a glance

Patients book or request appointments on your practice's own page. You decide which appointments can be booked and whether you confirm each request.

Online booking gives your practice its own booking page at `app.medisync.me/book/<your-address>`. Patients pick an appointment from your free times there. The appointments land in the MediSync calendar. From an appointment in the calendar you later start the recording directly.

![Public booking page of a practice with the steps Service, Date, Details, Confirm and two appointment types to choose from](https://help.medisynchealth.ai/media/public/dashboard/booking-public-page.en.webp)
_The booking page shows practice name, doctor, specialty and address from your practice details._

## What patients see

Booking has four steps: **Service**, **Date**, **Details** and **Confirm**. The page is available in German and English.

In the **Details** step, patients enter first name, last name and email address. Phone, date of birth and reason for the visit are optional. If you turn it on, the page also asks for the insurance type. Before sending, patients consent to the processing of their data.

After booking, patients receive an email with a link to their appointment. There they cancel the appointment or ask for a different time. See [Change or cancel an appointment](https://help.medisynchealth.ai/en/dashboard/change-cancel-appointment).

## What the practice controls

- **Appointment types:** for example initial consultation or follow-up, with duration, buffer times and notice.
- **Booking mode:** **On request**, where you confirm every booking yourself, or **Instantly confirmed**, where a booking is final at once.
- **Bookable times:** they follow your working hours. Absences, public holidays of your federal state and occupied times are blocked.
- **Cancellation deadline:** until when patients can cancel online.
- **Reminders:** an email to patients before the appointment.

[Set up online booking](https://help.medisynchealth.ai/en/dashboard/set-up-online-booking) walks through the setup.

## Which plan includes online booking

The calendar and appointment management are included in Professional and Dedicated. The public booking page is included in Professional and Dedicated. Embedding it in your website is included in Professional and Dedicated.

MediSync online booking is separate from appointment sync with your PVS or KIS.