---
title: "Reset or change your password"
summary: "Request a link and set a new password. The link is valid for one hour. This is also how you change a password you still know."
url: "https://help.medisynchealth.ai/en/dashboard/reset-password"
product: "MediSync Dashboard"
platforms: ["web"]
access: "public"
updated: "2026-11-11"
version: "Dashboard 2.10"
---

# Reset or change your password

Request a link and set a new password. The link is valid for one hour. This is also how you change a password you still know.

You always set a new password through a link sent by email. This also applies when you still know your current password and only want to change it.

1. Open [app.medisync.me/login](https://app.medisync.me/login) and click **Forgot password?**.
2. Enter the address of your MediSync account under **Email** and click **Send Reset Link**.
3. Open the email with the subject "Passwort zurücksetzen – MediSync" and click the link. The email is in German.
4. Enter the new password under **New Password** and **Confirm Password**.
5. Click **Reset Password**.
6. Sign in with the new password.

![Reset Password page with the Email field and the Send Reset Link button](https://help.medisynchealth.ai/media/public/dashboard/forgot-password.en.webp)
_This is where you request the link._

After you submit, the page always shows the same confirmation, even if no account exists for that address:

```text
If an account exists with this email, you will receive a password reset link shortly.
```

## Good to know

- The link is valid for **1 hour**. Requesting a new link invalidates the previous one.
- The password needs at least 6 characters. There are no other rules. Still, choose a long password that you use nowhere else.
- One internet connection can request 3 links per hour.
- If you normally sign in with Google, you can add a password the same way.
- A new password does not sign out your other devices. Do that under **Settings › Account › Security** with **Sign out all others**, see [How long you stay signed in](https://help.medisynchealth.ai/en/dashboard/stay-signed-in).

## Messages

```text
Invalid or expired reset link.
```

The link is older than one hour, has already been used, or was replaced by a newer one. Click **Send Reset Link** and request a new one.

```text
Password must be at least 6 characters
```

Choose a longer password.

```text
Passwords do not match
```

**New Password** and **Confirm Password** differ. Enter both again.

If no email arrives, check your spam folder and make sure you used the address of your MediSync account.