---
title: "Sign in to the Dashboard"
summary: "Sign in to the MediSync Dashboard with your email and password or with Google, and what the messages on the way mean."
url: "https://help.medisynchealth.ai/en/dashboard/sign-in"
product: "MediSync Dashboard"
platforms: ["web"]
access: "public"
updated: "2026-11-11"
version: "Dashboard 2.10"
---

# Sign in to the Dashboard

Sign in to the MediSync Dashboard with your email and password or with Google, and what the messages on the way mean.

You sign in at [app.medisync.me/login](https://app.medisync.me/login).

![Sign-in page with the Email and Password fields, the Remember me checkbox, the Login button and sign-in with Google](https://help.medisynchealth.ai/media/public/dashboard/login.en.webp)
_The Dashboard sign-in page._

## With email and password

1. Enter your email address under **Email**.
2. Enter your password under **Password**.
3. Tick **Remember me** if you want to. [How long you stay signed in](https://help.medisynchealth.ai/en/dashboard/stay-signed-in) explains what it changes.
4. Click **Login**.

If your account uses two-factor authentication, the Dashboard then asks for the **2FA Code**. Enter the 6-digit code from your authenticator app and click **Verify**.

## With Google

Click the Google button under **or** and choose your Google account. This only works if a MediSync account with that email address already exists. Otherwise you see:

```text
No account found with this email. Please register first.
```

After the first sign-in with Google, your MediSync account is linked to that Google account. The Dashboard then refuses any other Google account. Signing in with email and password keeps working.

## If signing in fails

Some of these messages appear in German even when the Dashboard is set to English.

```text
Bitte bestätigen Sie Ihre E-Mail-Adresse, bevor Sie sich anmelden.
```

Your email address is not confirmed yet. Open the link in the confirmation email. The link is valid for 24 hours. If it has expired or the email never arrived, click **Resend verification email** under the message. Check your spam folder too.

```text
Ungültige E-Mail oder Passwort.
```

The email address or the password is wrong. Reset the password with **Forgot password?**, see [Reset your password](https://help.medisynchealth.ai/en/dashboard/reset-password).

```text
Too many login attempts. Please try again in 15 minutes.
```

After 10 attempts with the same email address within 15 minutes, the Dashboard accepts no further attempts for up to 15 minutes.

```text
Invalid 2FA code. Please try again.
```

The code is wrong or has expired. Check that the time on your phone is correct, then enter the current code.