---
title: "When the trial ends"
summary: "After the trial you can no longer record new appointments. Existing appointments stay readable until their retention period ends. With a plan you continue at once."
url: "https://help.medisynchealth.ai/en/dashboard/trial-ends"
product: "MediSync Dashboard"
platforms: ["web"]
access: "public"
reviewed: "2026-09-24"
updated: "2026-11-11"
version: "Dashboard 2.10"
---

# When the trial ends

After the trial you can no longer record new appointments. Existing appointments stay readable until their retention period ends. With a plan you continue at once.

The trial starts when you register. You do not enter a payment method for the trial. So when it ends, MediSync charges nothing. New recordings are then no longer possible.

## How long your trial has left

**Settings › Subscription** shows **Trial** with the days left. In the last 7 days, MediSync also shows a notice at the top of every page with an **Upgrade now** button.

## What happens when it ends

At the top of every page you see:

```text
Your trial period has expired
```

When you try to start a recording, you see:

```text
Trial period expired
```

- New recordings and personal notes no longer start.
- Drafts cannot be regenerated, and a failed transcription cannot be retried.
- Plan features show **Upgrade plan**. See [Locked features](https://help.medisynchealth.ai/en/dashboard/feature-locked).
- Your appointments and documentation stay readable. You can still copy text.
- The retention period keeps running. Appointments are deleted as usual when their deletion date is reached. See [Set the retention period](https://help.medisynchealth.ai/en/dashboard/retention-period).

## Continue with a plan

![Subscription & billing with the notice No active subscription and the View plans button](https://help.medisynchealth.ai/media/public/dashboard/billing-no-plan.en.webp)

1. Open **Settings › Subscription** and click **View plans**. Or click **Upgrade now** in the notice at the top.
2. Set the number of users and choose **Monthly** or **Yearly**.
3. Choose a plan.
4. Complete the payment at Stripe, by card or SEPA direct debit.

After payment you return to the Dashboard. The subscription is active within a few seconds and you can record again. Your earlier appointments are still there.

[What each plan includes](https://help.medisynchealth.ai/en/dashboard/plans) lists the features per plan. Prices are on the [pricing page](https://medisynchealth.ai/en/preise).

## When the trial limits the number of appointments

A trial can be limited to a maximum number of appointments. Once it is reached, creating an appointment shows:

```text
Free-trial appointment limit reached
```

You can then create further appointments only with a plan.