---
title: "Conclude the data processing agreement (AVV)"
summary: "The data processing agreement under Art. 28 GDPR is concluded with the service contract. You get the full text with its annexes from datenschutz@medisync.me."
url: "https://help.medisynchealth.ai/en/privacy/data-processing-agreement"
product: "Privacy & security"
platforms: ["web"]
access: "public"
reviewed: "2026-09-24"
updated: "2026-11-11"
version: "Dashboard 2.10"
---

# Conclude the data processing agreement (AVV)

The data processing agreement under Art. 28 GDPR is concluded with the service contract. You get the full text with its annexes from datenschutz@medisync.me.

Your practice or hospital is responsible for the patient data. MediSync processes it on your behalf. For this you need a data processing agreement under Art. 28 GDPR, in German an Auftragsverarbeitungsvertrag (AVV).

Under the terms of service, the data processing agreement is concluded together with the service contract. MediSync provides the full text before you go live.

## Request the full text

Your data protection records usually need the full text. Write to [datenschutz@medisync.me](mailto:datenschutz@medisync.me). You receive the agreement with these annexes:

- the [technical and organisational measures](https://help.medisynchealth.ai/en/privacy/technical-and-organisational-measures) under Art. 32 GDPR
- the list of [sub-processors](https://help.medisynchealth.ai/en/privacy/sub-processors)

In the email, give the name and address of your practice or hospital and the email address of your MediSync account.

## Use your own template

If your organisation has its own data processing agreement template, send it to the same address. MediSync reviews it and accepts it if it fits MediSync's technical and organisational set-up.

## What the agreement contains

The [data processing agreement](https://medisynchealth.ai/en/rechtliches/avv) page summarises the main points. The version you receive is the binding one.