---
title: "Inform patients about the recording"
summary: "MediSync does not ask patients for permission itself. Your practice decides how to inform them and whether consent is needed. These are the points to cover."
url: "https://help.medisynchealth.ai/en/privacy/inform-patients"
product: "Privacy & security"
platforms: ["web","ios","android"]
access: "public"
reviewed: "2026-09-24"
updated: "2026-11-11"
version: "Dashboard 2.10"
---

# Inform patients about the recording

MediSync does not ask patients for permission itself. Your practice decides how to inform them and whether consent is needed. These are the points to cover.

MediSync has no step in which patients agree to the recording. You start the recording yourself. Your practice is responsible for the patient data and therefore decides how to inform patients.

This article is not legal advice. Whether you need consent, and in which form, is a question for your data protection officer.

## What patients should know

Before you record, inform patients about these points, for example verbally, on a notice in the practice or in your privacy notice:

- that the consultation is recorded and turned into text,
- why: the text becomes a draft of the documentation,
- that the doctor reviews and releases this draft,
- who processes the data: MediSync as your practice's processor, with storage in Germany,
- how long the recording is kept: the number of days you set in the Dashboard,
- that the patient can refuse the recording, and what happens then,
- whom to contact with questions about their data: your practice.

If someone refuses, do not start a recording and document as before.

## Online consultations and psychotherapy

In an online consultation, MediSync also records the other person's audio. Inform everyone on the call before you start.

In psychotherapy, MediSync records the whole session. Settle the question of recording before the session starts.

## What you need for your records

- The [data processing agreement](https://help.medisynchealth.ai/en/privacy/data-processing-agreement) with the TOM and the list of sub-processors.
- The information in [Where MediSync processes data](https://help.medisynchealth.ai/en/privacy/where-data-is-processed) and [What MediSync stores and for how long](https://help.medisynchealth.ai/en/privacy/retention).

Patients who find the help center are sent to their practice by [A note for patients](https://help.medisynchealth.ai/en/contact/note-for-patients).