---
title: "What MediSync stores and for how long"
summary: "MediSync deletes appointments with their recording and attached documents automatically after a period you set. The default is 14 days."
url: "https://help.medisynchealth.ai/en/privacy/retention"
product: "Privacy & security"
platforms: ["web","ios","android"]
features: ["documentation.extended_retention"]
access: "public"
reviewed: "2026-09-24"
updated: "2026-11-11"
version: "Dashboard 2.10"
---

# What MediSync stores and for how long

MediSync deletes appointments with their recording and attached documents automatically after a period you set. The default is 14 days.

MediSync is not an archive. Move the finished documentation into your PVS or KIS before the retention period ends.

## Appointments and treatment data

When the retention period ends, MediSync deletes the appointment, its recording and its attached documents automatically. Deletion runs once a day and cannot be undone.

- The period counts from the date of the appointment.
- It is 1 to 183 days. The default is 14 days.
- More than 14 days is available in Professional and Dedicated.
- You set the period in the Dashboard under **Settings › Account › Retention period**. [Set the retention period](https://help.medisynchealth.ai/en/dashboard/retention-period) has the steps.
- A changed period applies to appointments you create afterwards. Existing appointments keep their deletion date.

You meet the legal retention duty for treatment records, for example under Section 630f of the German Civil Code (BGB), in your PVS or KIS, not in MediSync.

## Account and contract data

MediSync keeps your name, email address, practice details and contract data for as long as the contract runs. After that, it keeps them only as long as statutory retention periods require.

## When the contract ends

When the contract ends, MediSync deletes all data it processed on your behalf or returns it to you. You decide which. The [data processing agreement](https://medisynchealth.ai/en/rechtliches/avv) sets this out.