---
title: "Allow microphone access for the app"
summary: "The app reports that the microphone permission is missing. How to allow access on iPhone, iPad and Android."
url: "https://help.medisynchealth.ai/en/scribe/allow-microphone"
product: "MediSync Scribe"
platforms: ["ios","android"]
access: "public"
updated: "2026-11-11"
version: "Scribe 1.3"
---

# Allow microphone access for the app

The app reports that the microphone permission is missing. How to allow access on iPhone, iPad and Android.

```text
Microphone permission required. Please allow and try again.
```

The app is not allowed to use the microphone. This happens when you declined the phone's prompt the first time you started a recording. As long as the permission is missing, **Start Recording** is grey.

## Allow access

The fastest way is the button in the app.

1. Below the message, tap **Open settings**. The phone opens the app's settings.
2. Turn on **Microphone**.
3. Switch back to the app and open the recording screen again.

If the button does not appear, go to the phone's settings yourself. The app is called "MediSync" there.

**iPhone and iPad**

1. Open the **Settings** app.
2. Tap **MediSync**. On newer iOS versions the app is listed under **Apps**.
3. Turn on **Microphone**.

**Android**

1. Open the phone's **Settings**, then **Apps**.
2. Tap **MediSync**, then **Permissions**.
3. Tap **Microphone** and allow access while using the app.

Menu names differ by phone maker and version.

## If it still does not work

Close the app completely and open it again. If the message stays, contact [support](https://help.medisynchealth.ai/en/contact/contact-support). Name the phone model and paste the app's version details. You copy them with a tap on the version number at the bottom of Profile.