---
title: "Install MediSync Scribe and connect it to your practice"
summary: "Get the app for iPhone, iPad or Android and connect it to your organisation with the QR code from the Dashboard."
url: "https://help.medisynchealth.ai/en/scribe/install-and-connect-the-app"
product: "MediSync Scribe"
platforms: ["ios","android"]
access: "public"
updated: "2026-11-11"
version: "Scribe 1.3"
---

# Install MediSync Scribe and connect it to your practice

Get the app for iPhone, iPad or Android and connect it to your organisation with the QR code from the Dashboard.

MediSync Scribe is the app for iPhone, iPad and Android. It uses the same account as the Dashboard. Before you sign in to the app, you connect it to your organisation once.

## Install the app

Search for "MediSync Scribe" in the App Store or on Google Play, or open the listing directly:

- [MediSync Scribe on the App Store](https://apps.apple.com/app/medisync-scribe/id6794933408)
- [MediSync Scribe on Google Play](https://play.google.com/store/apps/details?id=me.medisync.doctor&hl=en)

On the home screen the app is called "MediSync". [System requirements](https://help.medisynchealth.ai/en/getting-started/system-requirements) lists the devices the app supports.

## Choose how to start

On first launch the app shows four introduction pages. Then you choose:

- **Create account** if you do not have a MediSync account yet. [Sign in to the app or create an account](https://help.medisynchealth.ai/en/scribe/sign-in-and-register) explains the steps.
- **I already have an account** if you already use MediSync in the Dashboard. Then connect the app as described below.

The app starts in German and does not follow the phone's language. Tap **EN** at the top right of this screen to switch it to English.

## Connect the app with the QR code

You need the Dashboard open on a computer. The QR code is there on every plan, also without MediSync Connect.

1. On the computer, sign in to the Dashboard and open **Settings › MediSync Connect**. The QR code is at the top, in the "Connect the mobile app" section.
2. In the app, tap **I already have an account**.
3. Tap **Allow camera** and confirm the phone's prompt. The app uses the camera only for this QR code.
4. Hold the phone in front of the QR code. The app reads it and opens the sign-in screen.
5. Sign in with the same email address and password as in the Dashboard.

![Connect the mobile app section in the Dashboard with a QR code, the practice name, the address app.medisync.me and a Copy link button](https://help.medisynchealth.ai/media/public/scribe/dashboard-qr.en.webp)
_The QR code under Settings > MediSync Connect._

The sign-in screen then shows the name of your organisation under **Connected to**.

## Enter the address by hand

If you cannot scan, enter the address of your organisation.

1. On the scan screen, tap **Enter address manually**.
2. Under **Organization address**, enter the address where you open the Dashboard in the browser, for example `app.medisync.me`. The Dashboard also shows this address next to the QR code.
3. Tap **Connect**.

The app accepts only addresses that end in `.medisync.me`. If the app refuses the code or the address, see [The QR code or the address is not accepted](https://help.medisynchealth.ai/en/scribe/qr-code-or-address-not-accepted).

## Switch the organisation later

**Profile › Settings › Switch organization** disconnects the app from the organisation and takes you back to the scan screen. The app signs you out and deletes recordings that are still waiting to upload.