---
title: "Sign in to the app or create an account"
summary: "Sign in with your Dashboard credentials, protect the app with Face ID or Touch ID, or create a new account right in the app."
url: "https://help.medisynchealth.ai/en/scribe/sign-in-and-register"
product: "MediSync Scribe"
platforms: ["ios","android"]
access: "public"
updated: "2026-11-11"
version: "Scribe 1.3"
---

# Sign in to the app or create an account

Sign in with your Dashboard credentials, protect the app with Face ID or Touch ID, or create a new account right in the app.

You sign in to the app with the same email address and password as in the Dashboard. The app must be connected to your organisation first, see [Install MediSync Scribe and connect it](https://help.medisynchealth.ai/en/scribe/install-and-connect-the-app).

## Sign in

1. Check that your organisation appears under **Connected to** at the top. If it does not, tap **Change** and connect the app again.
2. Enter your credentials under **Email** and **Password**.
3. Tap **Sign In**.
4. If your account uses two-factor sign-in, the **2FA Code** field appears. Enter the 6-digit code from your authenticator app or one of your backup codes and tap **Verify**.

The app has no "Forgot password?" link. You set a new password in the browser, see [Forgot or change your password](https://help.medisynchealth.ai/en/dashboard/reset-password).

If sign-in fails, see [Sign-in in the app fails](https://help.medisynchealth.ai/en/scribe/sign-in-fails).

## How long you stay signed in

- A sign-in in the app lasts 7 days. After that you sign in again.
- Your account can be signed in on up to 5 devices at once. The Dashboard in the browser counts too. On the sixth sign-in, MediSync signs out the device you have not used for the longest time.
- **Profile › Sign Out** signs out this phone only. The app also deletes recordings that are still waiting to upload.

The Dashboard shows which devices are signed in, see [Sessions and devices](https://help.medisynchealth.ai/en/dashboard/stay-signed-in).

## Face ID, Touch ID and fingerprint

If the phone has Face ID, Touch ID or fingerprint or face unlock set up, the app asks for it when it starts. This happens on every start after the app was fully closed. You can enter the device passcode instead.

If you cancel the prompt, you stay signed in. The app shows **App locked. Tap to unlock.** Tap **Unlock** to try again.

## Create an account in the app

An account you create in the app lives in the MediSync cloud. If your hospital runs its own MediSync installation, the hospital creates your account. In that case connect the app with the QR code and do not create an account of your own.

1. On the start screen, tap **Create account**.
2. Step 1, **Personal details**: choose salutation and title, then enter first name, last name and email address. The password needs at least 6 characters. Tap **Next**.
3. Step 2, **Specialty**: choose your specialty. It decides how your notes are structured.
4. Step 3, **Your system**: under **System type** choose KIS or PVS, then choose your system. You set up the connection itself later on a computer.
5. Step 4, **Confirmation**: accept the privacy policy and terms of use and tap **Create account**.
6. Open the email from MediSync and enter the 6-digit code in the app. The code is valid for 24 hours. The email also contains a confirmation link, and either works.

The app then signs you in and shows **Your account is ready**. [Create an account and the trial](https://help.medisynchealth.ai/en/getting-started/create-account) explains what the trial includes.

No email? Check your spam folder and tap **Resend code**. The app waits 60 seconds between two requests.