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Troubleshooting

Updates and moving from the previous version

Connect installs updates at night, when nothing is being sent. The previous version stays until the new version has written its first entry into the PVS.

Applies to
Windows
Included in
Professional, Dedicated
Version
MediSync Connect 0.1.4

Updates

  1. When an update is available, Connect shows Update … is ready. Connect installs it at night, when nothing is being sent.

    Updates install at night, when nothing is being sent. This is the DURIA example.

  2. The practice admin chooses when Connect installs updates. In Connect, open Settings›Install updates and choose At night, At once or Only by hand.

    The practice admin chooses when updates install.

  3. If Windows asks whether MediSync Connect may make changes to your device, check that the publisher is MediSync GmbH. Then click Yes (Ja on German Windows).

    The publisher must be MediSync GmbH. Then click Yes.

Move from the previous version

  1. If the previous version 0.7 is still installed, Connect shows the card Previous MediSync Connect version under Systems. The previous version keeps your PVS connected until the new version has written its first entry. If you use T2med, test the new version first. See T2med: Move from the previous version.

    The old version stays until the first entry. This is the Medical Office example.

  2. When the new version has written its first entry, click Remove the old MediSync Connect version. Your entries in the PVS stay.

    Then remove the old version with one click. This is the DURIA example.

If the previous version is installed for all users of the computer, your IT must remove it in Windows under Settings›Apps.

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