Where MediSync processes data

The MediSync Cloud at app.medisync.me runs on Amazon Web Services in data centres in Germany. This is where MediSync stores recordings, transcripts, documentation, uploaded documents and account data.

• Transcription and drafts: speech recognition runs in the same data centres in Germany. Amazon Web Services runs the language model for the documentation drafts within the EU.
• No transfer to third countries: patient data does not leave the EU.
• Encryption: all connections are encrypted with TLS. Recordings and documents are stored encrypted.
• Other service providers: MediSync uses further providers for sending email, payments and support. They receive no patient data. Sub-processors lists them.

MediSync Dictate

MediSync Dictate processes your speech either in the MediSync Cloud or on your computer. With MediSync Local, your speech does not leave the computer. Cloud or Local explains what is transferred with each setting. Privacy in Dictate lists what Dictate stores on the computer and what goes to MediSync.

Dedicated instance and on-premise

If your organisation runs a dedicated instance or an installation in its own data centre, the locations and providers in your individual contract apply.

The binding information is in the data processing agreement.