Send a problem report

The problem report shows us what happened on your computer. Send it right after the error if you can. You find it under Settings›System›Troubleshooting›Problem report.

Send the report to support

You must be signed in for this.

Dictate shows Sent. You will get an e-mail with your ticket number. We reply to the e-mail address of your account.

If sending fails, Dictate shows No connection. Please try again later. or Could not send. Please write to support@medisynchealth.ai. Then save the report as a file.

Save the report as a file

This also works without a sign-in.

After saving, Dictate shows the path of the file and opens its folder.

What to write in the description

• what you did and what happened instead
• the message in the Action Bar, word for word
• the program you dictated into, with its version
• roughly when the error happened

What the report holds

The report Dictate sends holds technical data only:

• the Dictate version, operating system, processor, memory and graphics card
• your settings for processing, language, Smart Dictation, assistant and insertion method, and which models are installed
• whether MediSync Cloud was reachable and whether speech recognition ran
• for the last dictations: length, loudness, how much sound arrived, how long each step took, the number of characters and the outcome
• the last 200 lines of the log, cut down to technical details

It holds no dictated text, no audio, no names and no file paths. Dictate also leaves out the name of the microphone.

The saved ZIP file holds more: the same details, your settings, the microphone name, the models folder and a longer part of the log. It also holds no dictated text, no audio, no dictionary and no sign-in data. Dictate replaces e-mail addresses and your user name in paths with placeholders before it saves. You can open the ZIP file and read everything before you send it.

Report a problem with a note

For a single note there is Report a problem in the note's menu. Notes explains it.

Look at the log only

Open logs under Troubleshooting opens the folder with the Dictate log.