A feature is locked

Your current plan does not include this feature. In its place, MediSync shows the feature's name, the plan that includes it, and the Upgrade plan button.

Where the notice appears

• Whole sections, for example Settings›Online booking: instead of the settings you see a panel with the feature name, the notice and Upgrade plan.
• Sidebar entries, for example Calendar or Statistics: the entry carries the plan name.
• Buttons, for example in the recording dialog or in the documentation: the button is grey and carries the plan name. When you hover over it, a tooltip names the plan the feature is available on.
• Retention period: presets above 14 days are grey and carry the plan name.

What you can do

Click Upgrade plan or the locked element. The plan selection opens. There you choose the number of users, the billing interval and the plan, and pay through Stripe.

In a team, only the team admin changes the plan. If you are a member, ask your admin.

What each plan includes shows which feature is in which plan.

When many features are suddenly locked

After a trial or a subscription ends, every feature that a plan includes is locked. See When the trial ends.

When a feature is missing entirely

If a feature is missing without any notice, it is not enabled on your installation. This happens on separate installations. Contact the person who runs your installation, or support.