Change or cancel an appointment you booked online

After booking, you received an email from the practice. It contains a link to your appointment, for example Manage appointment or View request. The link opens the Manage appointment page. You do not need an account.

The top of the page shows the state of your appointment:

Cancel the appointment

The practice is informed. The page then shows Appointment cancelled. You do not receive a separate email about the cancellation.

You can cancel online only until the deadline the practice has set. The page states the deadline. Once it has passed, you see:

Call the practice in that case. The phone number is part of the message.

Ask for a different time

This works for a confirmed appointment, also only until the deadline.

The practice reviews your request. Until then your current appointment stays in place. You receive an email once the practice has decided.

Accept a time the practice proposes

When the practice suggests a different time, you receive an email. Open the link and click Accept appointment or Decline. If you decline, the appointment is cancelled.

Add the appointment to your own calendar

For a confirmed appointment, click Add to calendar. You get a calendar file for Outlook, Apple Calendar or Google Calendar. The confirmation email has the same file attached.

The practice may send you a reminder email before the appointment. The practice answers questions about your appointment. See A note for patients.