When the trial ends
After the trial you can no longer record new appointments. Existing appointments stay readable until their retention period ends. With a plan you continue at once.
- Applies to
- Browser
- Reviewed
- 24 September 2026
- Version
- Dashboard 2.10
The trial starts when you register. You do not enter a payment method for the trial. So when it ends, MediSync charges nothing. New recordings are then no longer possible.
How long your trial has left
Settings›Subscription shows Trial with the days left. In the last 7 days, MediSync also shows a notice at the top of every page with an Upgrade now button.
What happens when it ends
At the top of every page you see:
Message on screen
Your trial period has expired
When you try to start a recording, you see:
Message on screen
Trial period expired
- New recordings and personal notes no longer start.
- Drafts cannot be regenerated, and a failed transcription cannot be retried.
- Plan features show Upgrade plan. See Locked features.
- Your appointments and documentation stay readable. You can still copy text.
- The retention period keeps running. Appointments are deleted as usual when their deletion date is reached. See Set the retention period.
Continue with a plan
- Open Settings›Subscription and click View plans. Or click Upgrade now in the notice at the top.
- Set the number of users and choose Monthly or Yearly.
- Choose a plan.
- Complete the payment at Stripe, by card or SEPA direct debit.
After payment you return to the Dashboard. The subscription is active within a few seconds and you can record again. Your earlier appointments are still there.
What each plan includes lists the features per plan. Prices are on the pricing page.
When the trial limits the number of appointments
A trial can be limited to a maximum number of appointments. Once it is reached, creating an appointment shows:
Message on screen
Free-trial appointment limit reached
You can then create further appointments only with a plan.
Did this article help you?