Session expired or signed out during a recording

Your sign-in expired during the recording

The Dashboard shows Session expired. The recording and the live transcript keep running.

MediSync then creates the documentation. The recording does not upload by itself; it waits for your click.

The device was signed out

A device is signed out when someone removes it under Settings›Account›Security with Sign out or Sign out all others, or when the account signs in on a sixth device. The Dashboard then switches to the sign-in page at once.

If a recording is running at that moment, it can be cut off. The browser saves the recording every 10 seconds. After you sign in, the saved part is shown at the top of the appointment list as Interrupted recording. Upload it with Upload now.

So do not sign out other devices while a recording might be running there.

Recording on a second device

Only one live recording can run per account at a time. The message names the device where the other recording runs. Stop the recording there, or use your own account. In a practice with several doctors, each person needs their own account. See Teams, roles and seats.

How long a sign-in lasts

Without Remember me, the sign-in ends at midnight German time. If you sign in after 6 pm, it ends only the following night. With Remember me, it ends after 7 days. When you start a recording, you stay signed in for at least 24 hours from that moment. How long you stay signed in has the details.

If a recording is still missing, see A recording is missing or was not processed.