Reset or change your password

Request a link and set a new password. The link is valid for one hour. This is also how you change a password you still know.

You always set a new password through a link sent by email. This also applies when you still know your current password and only want to change it.

Open app.medisync.me/login and click Forgot password?.
Enter the address of your MediSync account under Email and click Send Reset Link.
Open the email with the subject "Passwort zurücksetzen – MediSync" and click the link. The email is in German.
Enter the new password under New Password and Confirm Password.
Click Reset Password.
Sign in with the new password.

After you submit, the page always shows the same confirmation, even if no account exists for that address:

Message on screen

If an account exists with this email, you will receive a password reset link shortly.

Good to know

The link is valid for 1 hour. Requesting a new link invalidates the previous one.
The password needs at least 6 characters. There are no other rules. Still, choose a long password that you use nowhere else.
One internet connection can request 3 links per hour.
If you normally sign in with Google, you can add a password the same way.
A new password does not sign out your other devices. Do that under Settings›Account›Security with Sign out all others, see How long you stay signed in.

Message on screen

Invalid or expired reset link.

The link is older than one hour, has already been used, or was replaced by a newer one. Click Send Reset Link and request a new one.

Message on screen

Password must be at least 6 characters

Choose a longer password.

Message on screen

Passwords do not match

New Password and Confirm Password differ. Enter both again.

If no email arrives, check your spam folder and make sure you used the address of your MediSync account.

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