Messages during and after a recording

Most messages concern the live transcription or the upload. The sound recording itself keeps running in these cases. So do not stop a recording too early.

Reconnecting live transcription

The connection to the transcription is briefly interrupted. Below it you see Your audio is still being recorded. Keep recording. MediSync tries to restore the connection by itself.

You appear to be offline

The computer has no internet connection. The recording keeps running and is saved on the computer. Connection lost during a recording explains what happens next.

Live transcription temporarily unavailable

The transcription does not respond. The recording keeps running. Stop the recording as usual. If part of the live transcript is missing, MediSync creates the transcript from the audio after the upload. A message then says that the transcription is being processed and the notes will follow.

Dienst ausgelastet

This message currently appears in German, also in the English interface. It means the transcription service is overloaded. The sound recording keeps running, but the live transcript may stop. Stop the recording as usual. Then check in the appointment whether a transcript was created, as described in A recording is missing or was not processed. If the message keeps coming back, write to support with the date and time.

Sprache nicht unterstützt

This message also appears in German only. Its second line says the spoken language cannot be transcribed and no transcript will be created. MediSync detected a language in the conversation that it cannot transcribe. This recording gets no transcript and therefore no draft.

The language choice in the recording dialog sets the language of the documentation, not the language of the conversation. It does not change this message. Tell support which language was spoken in the conversation.

Save failed

There was no connection to the server when you stopped. Recording and transcript are stored on this computer. Once the connection is back, the recording is shown at the top of the appointment list. Click Upload now there. The upload does not start by itself.

Audio upload didn't complete

The sound did not fully reach the server. A notice at the bottom right has a Retry upload button. Click it until Audio uploaded appears. Do not close the tab before that. If you close the notice with Dismiss, the recording stays on the computer and is shown at the top of the appointment list next time.

If the live transcript was already saved, the draft is still created. Only the audio for playback is missing.

The live transcription could not be saved

The live transcript did not reach the server. Open the appointment after a few minutes. If the transcript shows Transcription failed or Transcription is taking longer than expected, click Retry transcription. MediSync then creates the transcript from the audio.

Screen sharing error

For an online consultation, MediSync needs the entire screen and the system audio. In the browser's sharing dialog, share the entire screen and turn on system audio sharing. See Record an online consultation.

The recording could not be started

Reload the page and try again. Check that the browser allows the microphone and that no other program is using it. The microphone is blocked in the browser explains how.

Other messages

• A recording is already in progress: a recording is running with your account on another device. See Session expired or signed out during a recording.
• Session expired: your sign-in has expired, the recording keeps running. Also see Session expired or signed out during a recording.
• Trial period expired: see When the trial ends.