Help
DE
MediSync DashboardAll articles

The microphone is blocked in the browser

Start recording stays grey, or MediSync reports that microphone access was denied. How to allow the microphone in the browser and in Windows or macOS.

Applies to
Browser, Windows, macOS
Reviewed
24 September 2026
Version
Dashboard 2.10

Message on screen

Microphone access denied. Please allow it in your browser settings.

Message on screen

Mikrofonzugriff verweigert

The browser does not release the microphone. The recording dialog shows no message in this case: the Start recording button stays grey and nothing can be chosen under Select Microphone. The messages above appear when you use the microphone in the documentation, for example to change it by voice. The second one currently appears in German, also in the English interface.

Allow the microphone in the browser

  1. Click the icon at the left of the address bar, before app.medisync.me.
  2. Set Microphone to Allow.
  3. Reload the page.

Allow the microphone in the operating system

If the browser allows the microphone and Start recording still stays grey, the operating system often blocks the browser.

  • Windows: open Settings›Privacy & security›Microphone. Turn on microphone access and allow it for desktop apps.
  • macOS: open System Settings›Privacy & Security›Microphone and turn on your browser. Then restart the browser.

Other causes

  • No microphone detected: check the cable or Bluetooth connection. A headset appears only once it is connected.
  • Another program uses the microphone: close video calls or dictation programs and reload the page.
  • Wrong device selected: in the recording dialog, choose the right microphone under Select Microphone. The bars next to it show whether sound comes in.

Choose and test your microphone explains how to pick and test a microphone.

Did this article help you?

Related articles

NextSession expired or signed out during a recording